Shipping Policy

Shipping Policy

At LUXE PALACE , we are committed to providing exceptional service with fast, secure, and reliable shipping. Below is everything you need to know about how we process and deliver your order.

Processing Time

All watches are carefully prepared before dispatch.

  • Preparation Time: 1–2 business days
  • Orders are processed after payment confirmation

Delivery Time

  • Estimated Delivery: 5–10 business days
  • Delivery times may vary depending on destination and customs clearance

Shipping Methods

We use trusted international courier services such as the following:

  • DHL
  • EMS
  • UPS

The courier is selected based on the fastest and safest option for your location.

Shipping Details

‘Ready to Ship’ orders are dispatched within 24–48 hours after payment confirmation. During peak seasons or unforeseen delays, shipping times may vary.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

Shipping Costs

We offer simple, flat-rate shipping on all orders regardless of size or weight:

  • UK & Ireland- Free
  • Europe- £7
  • Everywhere else- £20

Shipping charges are automatically applied at checkout based on your delivery country. We may also offer free shipping promotions from time to time

Packaging

All watches are securely packaged to ensure safe delivery. Each item is placed in a protective box to prevent any damage during transit.

Multiple Item Orders

If your order includes multiple items, they may be shipped separately from different warehouses. You will receive separate tracking details for each shipment.

Address Accuracy

Please ensure your shipping address is complete and correct. We are not responsible for delays or losses caused by incorrect or incomplete address details.

Delivery Attempts

If no one is available at the time of delivery, the courier may:

  • Leave a delivery notice
  • Attempt re-delivery

Order Changes & Cancellation

Orders are processed quickly. Changes or cancellations are only possible before the order is shipped. Please contact support immediately if needed.

Contact Us

If you have any questions about shipping, feel free to contact our support team:
📧 info@luxepalace.store